Frequently Asked Questions
Q: How do I return a product I purchased?
Answer: We will gladly accept any unused regularly stocked merchandise for refund or exchange within 30 days of purchase. Simply return the complete product to us in its clean original packaging accompanied by the original bill of sale. All merchandise is subject to the manufacturer's warranty & will be repaired or replaced as per the manufacturer's directions.We regret that cut materials and special-order merchandise are not returnable.
Q: Which type of wood is used in sofa frames?
Answer: We are using several woods like beech wood, Sliver wood, Pine wood and Plywood for sofas.
Q: Will the colour and look remain same as in web page?
Answer: All the pictures in the websites are taken using high resolution cameras, so based on your home interior and lights colour may change.
Q: Where are your products manufactured?
Answer: We look for the finest craftsmen for each of our products, and as a result we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia and India. Before establishing a relationship with a new manufacturing partner we carefully vet them against our stringent criteria for ethical business practices and quality control. We personally visit with every factory we work with on a regular basis to ensure that these standards are maintained.
Q: Which products would you recommend for families with young children?
Answer: There’s no age restriction for furniture napping — and many of our articles are great for both children and the child-at-heart. Ceni is a low-maintenance, durable, springy sofa that hides dirty fingerprints and spills well (without pointing fingers or naming names—probably because it’s a sofa). It’s also built with an easily-accessed low-profile silhouette for even our smallest customers to grab a seat. Busy parents will also love that Ceni comes ready for action right out of the box, no assembly required! For tons of room on family movie night, the Burrard sectional has deep, down-filled cushions for everyone to spread out on.
Q: Do you use flame retardants in your furniture?
Answer: As a general principle, we strive to remove or reduce the use of chemicals in the production process. The vast majority of our products do not have any flame retardants added during manufacturing. However, there are currently a small number of items that do contain flame retardants. We are working with our manufacturing partners to have these removed. If you are concerned about the inclusion of flame retardants, we encourage you to reach out to us in advance of your purchase to enquire about the specific product you are interested in.
Q: I have a question that is not answered here, can you help?
Answer: Of course! Feel free to get in touch with us by email, chat or phone and our team would be happy to help answer your questions.
Q: Item guarantee.
Answer: Each item on this website is guaranteed in accordance with the terms of any specific manufacturer's warranty. Retain all written warranties and your original receipt in case of future adjustment. Many of the products on this website are covered by our One Year Warranty Exchange program. If a qualifying product proves defective within one year of purchase, we will replace it with a new one. This guarantee does not include the cost of labour.